This policy explains how Woodwick handles information submitted through this website, including contact forms, quote requests, newsletter fields, and business inquiries related to candles, home fragrance, retail assortments, hospitality programs, and gifting concepts. We aim to collect only information that helps us respond clearly and responsibly.
We may collect your name, email address, company name, role, country or region, product interests, message content, and any details you choose to provide about your retail channel, fragrance brief, timing, or expected volume. Technical information such as browser type, approximate location, pages visited, and basic usage patterns may also be collected to maintain and improve the website.
Woodwick uses submitted information to answer inquiries, prepare product or service recommendations, follow up on fragrance program requests, improve website content, and maintain appropriate business records. If you subscribe or request updates, we may send relevant product, gifting, or planning communications, and you may ask us to stop those communications where applicable.
We may share information with service providers who help operate the website, manage communications, support customer service, or process business requests. These providers are expected to handle information only for the services they provide. We do not sell personal information submitted through inquiry forms as a standalone business activity.
We keep information for as long as reasonably needed to respond to your inquiry, manage business records, meet legal obligations, and improve our service. We use reasonable administrative and technical measures to protect submitted information, but no website or transmission method can be guaranteed to be completely secure.
You may contact Woodwick to request updates, corrections, or deletion of information where applicable law provides those rights. You may also choose not to submit optional details, although limited information may reduce our ability to provide precise fragrance, assortment, or gifting recommendations.